What it's forTell owners, tenants or the committee about water shut-offs, lift outages, works and meetings, and keep a delivery log that shows who was told and when.
Who it's forBuilding managers, strata managers and committee liaisons (anyone whose persona can send notices).
Before you start
- Residents have emails (and mobiles for SMS) on the strata roll or the residents register.
- SMS needs to be set up for your firm; otherwise SMS deliveries are skipped with the reason shown.
Step by step
- Step 1: Open AnnouncementsBuilding › Announcements. The figures show Sent, Scheduled, Drafts, Failed deliveries and what's On the noticeboard.
- Step 2: Start a new announcementPress New announcement. Choose the Scheme (or Every scheme, if you look after all schemes) and who to Send to: Residents (owners and tenants), Owners, Tenants or Committee (email only).
- Step 3: Write itEnter a Subject and the Message. Keep it short and say what, when and what residents need to do.
- Step 4: Choose channelsTick Email, SMS, Portal noticeboard and/or Push (portal app). Email and Portal are ticked by default. Tick Urgent for things like a burst pipe.
- Step 5: Attach files (optional)Add up to 2 files, From the library or with Upload (PDF, Word, Excel or images). They're sent with each email.
- Step 6: Send now or scheduleLeave Send at blank to send straight away, or pick a Sydney time to schedule it. Show on the noticeboard until sets when it drops off the portal. Press Send now or schedule, or Save draft to finish later.
- Step 7: Check the delivery logClick the subject of a sent announcement to see each delivery: channel, recipient (partly hidden), status and a note. Skipped people are listed with the reason, such as no mobile or opted out.
Tips
- Use Duplicate as a new draft for notices you send often, like the monthly bin roster.
- Only Sent announcements that use the Portal channel appear on lobby screens.
Common problems
Some residents didn't get the SMS.
SMS and push only go to people who opted in, and SMS only to Australian mobiles. The delivery log shows the reason for each skip.
Can I change a scheduled announcement?
Yes. Drafts and scheduled announcements can be edited or cancelled until they're sent. Once sent, an announcement can't be unsent.
Why can't I send to some schemes?
Strata managers can only send to schemes they manage (or schemes nobody manages). Ask an administrator to allocate the scheme to you.
Previous and next follow the Building section.