StrataWorx

Terms of service

Last updated: [date]

1. The agreement

These terms are between [legal entity name], ABN [number] ("StrataWorx", "we") and the business that signs up ("you"). By creating an account you agree to them on behalf of your business.

2. Subscription and trial

  • StrataWorx is billed monthly per lot under management, based on the lots in your strata roll in StrataWorx.
  • New accounts get a 30-day free trial that includes every Premium feature. At the end of the trial, choose a plan to keep using the service.
  • Core is $2 and Premium is $4 per lot per month. Prices exclude GST, which is added to each invoice.
  • Fees are charged in advance by card through Stripe. If your lot count changes, the next invoice is adjusted.
  • We'll give you at least 30 days' notice before changing prices.

3. Your responsibilities

  • Approving communications. StrataWorx drafts replies, work orders, notices and reminders. You are responsible for reviewing and approving everything sent from your account, including any actions you set to auto-approve.
  • Legal compliance. You remain responsible for meeting your obligations under the Strata Schemes Management Act 2015 (NSW), the Property and Stock Agents Act 2002 (NSW), privacy law and any other law that applies to your business.
  • Your data. You must have the right to upload the information you put into StrataWorx and to let us process it as described in our privacy policy.
  • Accounts. Keep sign-in details and API keys secure, and tell us promptly about any unauthorised use.

4. Acceptable use

You must not use StrataWorx to:

  • send spam or messages that are unlawful, misleading or harassing
  • upload malware or try to access other customers' data
  • overload, probe or reverse-engineer the service, or get around usage limits
  • resell the service without our written agreement

5. No legal or professional advice

StrataWorx's AI output, including draft replies and answers from scheme documents, may contain errors. It is a drafting aid and is not legal, financial or professional advice. Check it before relying on it.

6. Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law. To the extent the law allows, our total liability under these terms is limited to [the fees you paid in the 12 months before the claim], and we are not liable for indirect or consequential loss.

7. Ending the subscription

  • You can cancel at any time. Your plan runs to the end of the paid month.
  • We can suspend or end your account if fees are unpaid or you seriously breach these terms. Where practical, we'll give notice first.
  • You can export your data at any time. After the account ends you have [30] days to export it, then we delete it as set out in our privacy policy.

8. Changes to these terms

We may update these terms. We'll email account admins at least 30 days before a material change takes effect.

9. Governing law

These terms are governed by the laws of New South Wales, Australia, and you agree to the jurisdiction of its courts.

10. Contact

[legal@yourdomain.com.au]