What it's forFind the problems behind the emails before they become complaints or tribunal matters.
Who it's forStrata managers, portfolio managers and administrators.
Step by step
- Step 1: Recurring problemsWhen the same kind of problem is reported three or more times in a scheme within six months, it's listed. Press Investigate to have the assistant look for a root cause and draft a committee note.
- Step 2: Owners at riskPeople whose emails show medium or high complaint risk in the last 60 days are listed so you can call them.
- Step 3: Building healthEach scheme's score out of 100 is the Health column in Reports › Portfolio (hover it for the breakdown). On the building's strata roll page (Contacts), administrators can Publish the owners' health page, only with the owners corporation's agreement, and anyone who can edit the building keeps its committee emails.
Previous and next follow the Reports section.