What it's forKeep enterprise systems in step with StrataWorx work orders without re-keying.
Who it's forAdministrators and your IT team.
Step by step
- Step 1: SAP S/4HANACreate a communication arrangement for the Maintenance Notification integration (SAP_COM_0397 in S/4HANA Cloud) or expose API_MAINTNOTIFICATION through your API gateway. Enter the host, user and notification type, and map each scheme to a functional location.
- Step 2: SalesforceCreate a Connected App with the client credentials flow enabled and a run-as user. Enter your My Domain URL, consumer key and secret. Work orders become Cases and their status stays in step.
- Step 3: ServiceNowCreate an integration user with the rest_service and itil roles. Work orders become incidents (or any table) and are resolved when done.
- Step 4: Dynamics 365 / Power PlatformRegister an app in Entra ID, add it as an application user in your environment with a security role, and enter the environment URL, tenant ID, client ID and secret. Choose the table and field map.
- Step 5: SnowflakeCreate a service user with key-pair authentication and a role that can create tables in your schema. StrataWorx loads data every night; press 'Load data now' to test.
- Step 6: Teams and SlackCreate a Workflows webhook in a Teams channel, or an incoming webhook in Slack, and paste the URL. Urgent emails and work order updates are posted there.
- Step 7: Anything elseUse 'Any REST API' with your own URL, sign-in and JSON body for HubSpot, Xero, Zendesk, Jira, Workday, MuleSoft, Boomi or Workato.
- Step 8: Check it worksPress Test connection after saving. Recent activity shows each record sent, and failures retry automatically for 14 hours.
Previous and next follow the Connections section.