What it's forKnow what the building owns, when each item is due for service, and let staff scan a label to log a fault on the spot.
Who it's forBuilding managers and maintenance coordinators.
Step by step
- Step 1: Add an assetPress Add an asset. Enter the Asset name, Category, Location, Make and model, Serial number and who it's Serviced by (a trade). Add warranty, cost and photos if you have them. Servicing is planned in Preventive maintenance: add a schedule for the asset there (how often, the contractor, the first date).
- Step 2: Raise service work orders automaticallyOn the asset's Preventive maintenance schedule, tick Raise the work order automatically. Each day StrataWorx raises the work order for a visit when it falls within the schedule's reminder days (or is overdue), once per visit.
- Step 3: Mark it servicedWhen the work is done, press Serviced (or Done on the visit in Preventive maintenance). The asset's next scheduled visit is completed, Last serviced becomes today and Next service follows its schedule.
- Step 4: FaultsPress Faulty when something breaks, Back in service when it's fixed, or Retire when it's replaced.
- Step 5: Print the QR labelClick the asset's name to open its page, then Print QR label under QR code. Stick it on the equipment.
- Step 6: Scan to log an issueScanning the label opens the asset in StrataWorx (staff sign in). Press Log issue, say What's wrong, add photos, tick Mark the asset as faulty if needed and press Raise a work order.
Tips
- Overdue services turn red and show “N days overdue”.
- The asset page also tracks Photos and documents, depreciation and Cost history.
Common problems
A resident scanned the QR label and got a sign-in page.
Asset labels are for staff. Residents report problems through the portal's Requests.
The Serviced button is missing.
It only shows when the asset has a next service date or a service interval. Edit the asset and set one.
Previous and next follow the Building section.