What it's forRepairs get logged and sent to the trade from the email itself, and the owner's reply says what's happening.
Who it's forStrata managers, front desk, maintenance and building managers.
Step by step
- Step 1: Only repairsWork orders can be raised from emails in the Repairs category. If it's a repair sorted as something else, correct its category first.
- Step 2: Use the suggestionWhen the AI suggested one, press Raise suggested work order. Otherwise Raise a work order. Check the Title, Details, building, lot, type, trade and Due date.
- Step 3: Send it to the tradeEmail the work order to the trade now is ticked by default. Press Create work order. Your reply text is kept: “Work order raised… Now send the reply.”
- Step 4: RepeatsIf the same problem is already logged, a banner says Likely redundant or Possibly a repeat with a % match. Press Link & rewrite reply to link it and update the reply, or Link only.
- Step 5: Owner's responsibility?If the AI thinks it's inside the lot (the owner's responsibility), it says so. Use It's common property: raise a work order anyway if you disagree; when it's unclear, consider an inspection.
- Step 6: Invoices by emailEmails with an invoice show an Invoice card: link it to an existing work order, Raise with AI and link, or Fill in myself (records a completed work order).
Previous and next follow the Inbox & work section.